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REFUND POLICY

Last updated: June 12, 2026

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This Refund Policy outlines how refunds are handled for services and products purchased through keenanlee.com.

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In-Person Training Packages

  • All in-person training packages (4-Pack, 8-Pack, 12-Pack) must be used within one calendar month of purchase. Unused sessions do not roll over and are not eligible for refund.

  • Sessions cancelled with less than 24 hours' notice will be charged in full and are not refundable.

  • Drop-in sessions are non-refundable once booked.

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Online Coaching

  • We offer a money-back guarantee for new online coaching clients. If you are not satisfied within the first month of your program, contact us at keenanlee.training@gmail.com to request a refund.

  • Refund requests must be made before the start of the second month of coaching.

  • For 3- and 6-month plans, refunds are only available under the first-month money-back guarantee. After the first month, the remaining commitment is not eligible for refund, though clients may use the freeze option (up to two weeks, prorated) as outlined in our Terms & Conditions.

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Hip Mobility Ebook

  • We offer a 100% money-back guarantee on the Hip Mobility Ebook. If you are not satisfied with your purchase, contact us at keenanlee.training@gmail.com to request a refund.

  • Due to the digital nature of the product, refund requests are reviewed on a case-by-case basis.

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How to Request a Refund

To request a refund under any of the above policies, email us at keenanlee.training@gmail.com with your name, purchase details, and reason for the request. We aim to respond within 2-3 business days.

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Payment Processing

Processing times may vary depending on your bank or card provider.

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